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Frequently Asked Questions

Everything you need to know about playing at 134 pub — from signing up and making your first deposit to withdrawals, bonuses, and responsible gaming. Can't find your answer? Our support team is available 24/7.

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What Can We Help You With?

Jump straight to the topic you need. 134 pub's FAQ covers everything from your first login to cashing out your winnings.

Account & Registration

How to sign up, verify your identity, update your profile, and manage your 134 pub account settings.

Deposits & Withdrawals

Accepted payment methods, processing times, minimum and maximum limits, and how to cash out your winnings via GCash or bank transfer.

Bonuses & Promotions

Welcome bonuses, reload offers, free spins, wagering requirements, and how to claim and use your 134 pub promotional rewards.

Games & Platform

How to play slots, bingo, rummy, live casino, and cocktail nights events on 134 pub — including mobile compatibility and game fairness.

Security & Privacy

How 134 pub protects your personal data, two-factor authentication, KYC requirements, and what to do if you suspect unauthorised account access.

Responsible Gaming

Deposit limits, session controls, self-exclusion, cool-off periods, and how to get help if gambling is becoming a problem. 21+ only.

All Questions

Browse the Full 134 pub FAQ

Account & Registration

Creating a 134 pub account is straightforward. Visit 134pub.org and click the Register button on the homepage. Fill in your full name, email address, date of birth, and preferred currency (Philippine Peso ₱). You'll receive a verification email — click the link inside to activate your account. After that, you'll need to complete a quick KYC (Know Your Customer) identity check by uploading a valid government-issued ID. Once approved, you're ready to deposit and play. Remember: you must be at least 21 years old to register, in line with Philippine gaming regulations.

134 pub accepts any valid Philippine government-issued ID for identity verification. Accepted documents include a Philippine passport, SSS/UMID card, PhilHealth ID, driver's licence, PRC ID, voter's ID, or postal ID. You may also be asked to provide a selfie holding your ID and a proof of address (such as a recent utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 hours on business days.

No. Each player is permitted only one 134 pub account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you've forgotten your login details, use the "Forgot Password" feature on the login page or contact our support team for assistance.

Go to the 134 pub Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team and they'll verify your identity and assist you directly.

Log in to your 134 pub account and navigate to Account Settings. From there you can update your contact number, email address, and mailing address. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to your verified identity. If there is a genuine error in your name or date of birth, contact support with supporting documentation and we'll review your case.
Deposits & Withdrawals

134 pub supports a range of payment methods popular with Filipino players. For e-wallets, we accept GCash and Maya (PayMaya). For bank transfers, we support BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to your Philippine bank account are also accepted. Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and we do not accept cryptocurrency of any kind.

The minimum deposit at 134 pub is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes. All amounts are in Philippine Peso (₱).

Withdrawal processing times at 134 pub vary by method. GCash and Maya withdrawals are typically the fastest, usually completing within 1–4 hours after approval. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks generally take 1–3 business days depending on your bank's processing schedule. All withdrawals are reviewed by our finance team first, which typically takes up to 24 hours. Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

There are a few common reasons a 134 pub withdrawal may be delayed: your KYC verification may still be pending; you may have an active bonus with outstanding wagering requirements; the withdrawal amount may have triggered an additional security review; or your bank may be experiencing processing delays on their end. If your withdrawal has been pending for more than 3 business days, please contact our support team via live chat with your transaction reference number and we'll investigate immediately.

134 pub does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. GCash and Maya generally process 134 pub transactions without additional fees, but we recommend checking your provider's current fee schedule to be sure.
Security & Privacy

134 pub uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored on secure, access-controlled servers and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

Yes. 134 pub strongly recommends enabling two-factor authentication (2FA) on your account. Once enabled, you'll be required to enter a one-time code sent to your registered mobile number or email address every time you log in from a new device. You can activate 2FA in Account Settings under the Security tab. This adds a critical extra layer of protection, especially important if you're accessing 134 pub from shared devices in Metro Manila internet cafés or similar locations.

If you suspect someone has accessed your 134 pub account without your permission, act immediately: change your password, then contact our 24/7 support team via live chat. Our security team can temporarily freeze your account, review recent login activity, and reverse any unauthorised transactions where possible. Never share your password or OTP codes with anyone — 134 pub staff will never ask for your password.
Bonuses & Promotions

134 pub offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses at 134 pub come with clearly stated wagering requirements — we never hide the terms in fine print. Make sure to read the full bonus terms before opting in so you know exactly what's required to convert your bonus into withdrawable funds.

A wagering requirement (also called a playthrough requirement) is the number of times you need to wager your bonus amount before it can be withdrawn as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games at 134 pub may contribute different percentages toward wagering — slots typically contribute 100%, while table games like rummy may contribute less. Always check the specific bonus terms for full details.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your winnings without meeting wagering requirements — you can opt out of all promotional offers in your Account Settings under the Bonuses tab. Once opted out, no bonuses will be automatically applied to your deposits. You can opt back in at any time. Some players, particularly those focused on responsible gaming, prefer to play bonus-free for a cleaner, more straightforward experience.

Yes, all 134 pub bonuses have an expiry date. The standard validity period is 30 days from the date the bonus is credited to your account, but this can vary by promotion. If you don't meet the wagering requirements within the validity period, the bonus and any winnings derived from it will be removed from your account. The expiry date for each active bonus is always visible in your Bonus Wallet section under Account Settings.
Games & Platform

134 pub offers a wide variety of games designed for Filipino players. The platform includes online slots with hundreds of titles from leading providers, bingo rooms with multiple game variants, rummy card games, live dealer casino tables, and the unique Cocktail Nights experience — a social gaming event format exclusive to 134 pub. The full game library is accessible via the 134 pub Casino section.

Yes. 134 pub is fully optimised for mobile play. The platform works seamlessly on any modern smartphone or tablet browser — whether you're on Android or iOS — without needing to download a separate app. Simply visit 134pub.org on your mobile browser and log in as usual. The mobile experience includes the full game library, account management, deposits, withdrawals, and live chat support. For the best experience, we recommend using the latest version of Chrome or Safari on your device.

All games at 134 pub use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our RNG systems are regularly audited by independent third-party testing laboratories. Live dealer games are streamed in real time from professional studios, providing full transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel so you always know the theoretical payout rate before you play.

Cocktail Nights is a signature social gaming event format unique to 134 pub. Think of it as a themed evening session where players join a shared virtual lounge, enjoy curated game challenges, and compete for special prizes — all with a relaxed, social atmosphere inspired by the vibrant nightlife of cities like BGC, Makati, and Cebu. Cocktail Nights events are scheduled regularly and are open to all verified 134 pub players. Check the Events section of the platform for upcoming schedules.
Responsible Gaming

134 pub provides a full suite of responsible gaming tools accessible from your Account Settings under the Responsible Gaming tab. Available tools include: deposit limits (daily, weekly, monthly), session time limits with automatic logout, reality check reminders that pop up during play, cool-off periods (24 hours to 30 days), and self-exclusion (6 months minimum or permanent). For a full breakdown of each tool, visit our Responsible Gaming page.

To self-exclude, log in to your 134 pub account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred duration — minimum 6 months, or permanent. Once confirmed, your account is immediately suspended. You will not be able to log in, deposit, or place bets for the duration of the exclusion, and this cannot be reversed mid-period even if you request it. If you need help activating self-exclusion, our support team can do it on your behalf via live chat.

The minimum age to register and play at 134 pub is 21 years old, in accordance with Philippine gaming regulations. We enforce mandatory age verification for all accounts through our KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. We take our responsibility to prevent underage gambling very seriously. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. You can contact the 134 pub player welfare team 24/7 via live chat — all conversations are confidential. For professional support, the National Center for Mental Health (NCMH) operates a crisis hotline at 1553 (toll-free). PAGCOR also provides player protection resources and guidance. You are not alone, and reaching out is always the right move.
Technical & General

If a game freezes or you get disconnected during a session at 134 pub, don't worry — your progress and any active bets are saved server-side. Simply refresh your browser or log back in and navigate back to the game. In most cases, the game will resume from where it left off. If you believe a disconnection caused an incorrect outcome or a bet was not settled properly, contact our support team with the game name, approximate time, and your account details and we'll review the server logs.

134 pub operates in accordance with Philippine gaming regulations and aligns its responsible gaming framework with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines. All players must be 21 years of age or older to participate. We are committed to operating transparently and responsibly within the Philippine regulatory environment. For questions about our regulatory standing, please contact our support team.

The fastest way to reach 134 pub support is via the live chat button available on every page of the platform — our team is online 24 hours a day, 7 days a week, including Philippine public holidays. You can also reach us by email at [email protected] — please note this is a plain text address and not a clickable link. For account-specific queries, have your registered email address and account ID ready to speed up the process.
Still can't find your answer? Our 24/7 live chat support team is always ready to help. You can also browse our Responsible Gaming page or review the full Terms & Conditions for detailed policy information.
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21+ only  ·  Gambling is addictive. Know when to stop.  ·  Play within your means.